FAQ
Purchasing a product is the beginning of a long-lasting relationship between us and our customer. And as a customer, you'll receive nothing but the best service from us. That's why if you have any questions or requests, we're always happy to help.
You can contact our customer support team by emailing us at support@fanmadefits.com. In the meantime, we hope that our FAQ section below can help answer any questions you might have.
What is your mission?
Our mission doesn't end with us delivering orders to customers. We want to create a robust community of enthusiasts and self started brands. We want to create a platform where all fans can communicate and relate to one another easily. We want to help you create friendships with fellow enthusiasts all over the world!
Is my payment method secure with you?
Yes, your payment method is absolutely secure with us. Brands and companies don't store any of your card information and we will never share your personal information with anyone else.
How are your custom products created?
Our custom products are created through a digital printing process. Each product is custom printed direct to garment (DTG) meaning our t-shirts are never mass printed. This ensures that each t-shirt is created with the best care for the best quality.
What are your t-shirts made of?
Our t-shirts are made of 100% premium cotton material. Making the fabric both soft and breathable.
How is the fit of your t-shirts?
Our t-shirts run in unisex sizes and are true to size. However, we always recommend to size up when you order for a more comfortable and relaxed fit.
Which payment methods do you accept?
We currently accept all Discover, Visa, and Mastercard debit/credit cards
How do I cancel my order?
You can cancel your order with us by submitting a cancellation request via email. However, please be advised that since we immediately proceed to manufacture custom orders, the item(s) in your order may have already been printed and packed for delivery.
In the event that your order has already shipped out for delivery upon initial cancellation request, please contact us and we'll provide you further instructions on how to return your order for a refund.
How do I cancel my VIP membership?
You can cancel your VIP membership any time. Log in to your account and cancel your subscription. If you cancel, you will continue to have access to your VIP benefits through the end of your billing period. You can always reactivate your VIP status with us on your Account page.
Alternatively, you can always cancel by emailing us at
support@fanmadefits.com.
Alternatively, you can always cancel by emailing us at
support@fanmadefits.com.
Can I change my order for a different design/size?
Yes, we can change the item(s) in your order as long as your order hasn't been processed and sent out for delivery. However, in the event your order has been processed, please contact us and we will guide you through how you can change the item(s) in your order.
When can I expect my order to arrive?
Due to the ongoing pandemic, some orders may face delays of up to 1-2 weeks. However, most orders will be delivered within 5-7 business days! We will get your order out to you as fast as possible. Stay safe and strong. To track your package please go to https://track.firstmile.com/
